Why You Can’t Trust Answering Machines

Answering machines may seem like a very handy aid to those in business who can’t be available to take calls all the time, but they will more often than not be much more of a curse than a gift. There are many reasons why answer machines can cause businesses problems, and knowing these reasons could ensure you save face and maximise profit at the same time.

 One of the obvious problems with answer machines is that they are not limitless, and during periods of high call volumes you may find that people simply are unable to leave a message for you causing at best mild frustration and at worst customers to head elsewhere. However, less obvious is the fact than when faced with an answering machine many people will choose not to leave a message at all and will instead take their custom or query elsewhere to someone who answers the call first time.

 Many people get frustrated by the excessive automation in business and answering machines will often put people off. On top of this, there is the potential for a dodgy mobile phone signal to mean important information is missed without those leaving the message knowing, therefore rendering the possibility of returning the call impossible.

 One of the best alternatives to answering machines is telephone answering services. With telephone answering services you can be sure that potential or existing customers and clients will always speak to a person every single time and there won’t be any chance of information being missed. An answering service will keep customers happy and take a weight of your mind by letting you know that you will get every message you need when you need them. So for your business it will be far more beneficial to use an answering service than an answering machine.